Speed drives claims satisfaction

Some useful insight's here around customers satisfaction and expectations of insurance claims handling. Some headlines:

> 70% of insurance policyholders said they were either satisfied or very satisfied with how their insurance company or agent handled their claim.

> one factor more than any other drives satisfaction - speed of settlement! The longer it takes to settle a claim, the less satisfied that policyholder will be.

> many insurers have exploited the omni-channel opportunity - "low hanging fruit"

 > 75% of executives said AI and machine learning can bring “considerable” or “great” value eg much greater automation yet only 44% of executives saying they are advanced in their use of AI, automation and machine learning

Source: Accenture

Mike Daly Timothy Chan CIP Simon O'Dell Brad Chalder Andrew Walker Alberto Garuccio Anthony Justice